TERMS AND CONDITIONS

By engaging in Empowered House services you are agreeing to all stated below.

Coaching Schedule

The coaching schedule will be arranged between coach and client. Empowered House will recommend the number and frequency of coaching appointments based on a professional assessment of the client’s requirements. This recommendation is not binding, and may be altered or adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.  Any adjustments to the coaching schedule will be communicated and agreed upon in writing or via the agreed communication method.

In return for the fees payable by the client, Empowered House agree to provide the service in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below.

The date that the first coaching appointment takes place shall be deemed to be the start date of service. Participation by any individual in the first coaching appointment constitutes acceptance of these terms and conditions. If unhappy with any of these terms and conditions, Holly Richardson can be contacted to discuss your concerns.

Format of Coaching Appointments

Coaching sessions may take place either as 1-to-1 video calls via an agreed method or in person at Empowered House. Home visits are available upon request and may incur additional charges, which will be discussed and agreed upon in advance. Availability for home visits is limited to specific geographic locations. Your Empowered House coach is responsible for ensuring availability for appointments at the agreed times.

The date and time of the first coaching session, as well as any subsequent appointments, will be agreed upon and confirmed between Empowered House and the client.

If a client needs to rearrange a coaching appointment, they must provide at least 48 hours’ notice. If less than 24 hours’ notice is given, the full session fee will be charged. Failure to attend a scheduled coaching session without notice will also result in the full fee being charged. In exceptional circumstances, your Empowered House coach may need to reschedule a session. In such cases, as much notice as reasonably possible will be given.

Fees and Payment Terms

Payment for coaching appointments is payable either upfront or on the day of appointment, on a pay as you go basis, unless otherwise agreed. If payment is not made by the agreed due date, Empowered House reserves the right to apply a late payment fee of 5% of the outstanding amount per week, up to a maximum of 50% of the original amount due. Fees can be paid via bank transfer. Where receipts are requested by the client, they will be sent via e-mail unless requested otherwise. The current fees can be found on www.empoweredhouse.com. If payment has not been received, your next coaching appointment will not commence until payment for the previous is made.

All prepaid sessions or coaching vouchers purchased must be used within 12 months from the purchase date unless otherwise agreed.

Refund Policy

All payments made for coaching sessions, including prepaid packages, are non-refundable. This includes instances where a client chooses to discontinue coaching. Exceptions apply only if your Empowered House coach is unable to provide the service. Refunds in such cases will be processed within 14 days

In the case of relationship coaching, if one party decides to discontinue, the remaining sessions may be used by the other party. Prepaid sessions may also be transferred to a third party, provided this is agreed upon in advance with your coach. Any transfer of sessions must be arranged directly with your Empowered House coach to ensure a smooth transition and proper scheduling.

Between Coaching Appointments

Empowered House coaches may suggest the tasks or exercises to complete between coaching appointments. There is no obligation for the client to complete these self-explorative exercises, but not doing so may slow the client’s progress in gaining improved quality of life, or achieving desired business or personal aspirations.

The client may contact their coach between appointments to seek clarification regarding anything arising from a coaching session, to respond to any check-in correspondence sent from the coach, or for administrative purposes (e.g. rearranging an appointment or making a payment). Additional coaching can also be provided between sessions at an additional fee. No such charges will be imposed without the client’s agreement.

Confidentiality

Empowered House complies with applicable data protection regulations, including GDPR, to ensure your personal information is handled securely. Personal information or business information supplied by clients in coaching sessions will be treated as strictly confidential. It will not be disclosed to a third party without the client’s prior permission, where required by law, or where action might be necessary to prevent harm to the client or someone else. Empowered House is registered with the Information Commissioner’s Office.

Responsibilities

Empowered House will seek to enable the client to improve their quality of life or level of business and personal successes, and to achieve their desired outcomes. Remarkable results can be achieved when clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. By engaging with Empowered House, the client acknowledges and accepts their responsibility for taking decisions and actions related to their coaching journey. Empowered House has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

Website & Social Media platforms

Information on www.empoweredhouse.com and other owned platforms is not professional advice. All data, information, text, graphics, links and any other material on my website, social media platforms and all other channels and services presented, is provided as a convenience to our site visitors and clients. The information provided on these aforementioned sites and services is for general information and educational purposes only. Empowered House reserves the right to modify, update, or remove content on its website or social media platforms without prior notice. The information provided on these sites and services is not intended to serve as medical or other professional advice, and is not intended for the use for the diagnosis of any condition or symptom related to mental or medical health and wellbeing. You should never disregard professional advice or delay in seeking treatments based on information included in this site or other websites and channels linked to it.

Variation of Terms and Conditions

Empowered House may change any of these terms or conditions including the per appointment fee, by giving the client one month’s notice in writing of the change(s). By continuing to engage in services after a notification of changes, the client agrees to the updated terms and conditions. If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing. In the event that Empowered House terminates services, any unused prepaid session fees will be refunded in full.

Disclaimer

All coaching services and communication, email or otherwise, delivered by coaches at Empowered House, is to help experience an overall sense of greater well-being and is not a substitute for professional mental health or medical care .

Coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and must not be used in place of any form of therapy. Empowered House coaches are not intended to diagnose, treat or cure any conditions. Life coaches are not mental health counsellors or medical professionals.

Comments and ideas offered by Empowered House coaches are solely for the purpose of aiding clients in achieving their goals. Clients are fully responsible for their well-being during coaching with us, including subsequent choices and decisions. Empowered House is not liable for any indirect, consequential, or incidental losses resulting from coaching services.

For legal purposes, by undertaking Empowered House services you understand and agree that coaching is currently an unregulated industry and that your coach is not “licensed “ by any UK body even though the appointments may take place in the UK.

Client Feedback

At Empowered House, your feedback is valued and plays a vital role in improving the coaching experience for all clients. We encourage you to share your thoughts, suggestions, or concerns about your sessions or the overall service.

Feedback can be provided directly to your coach during a session or by email at [insert email address]. While feedback is entirely optional, it helps us ensure our services continue to meet your needs and expectations.

Thank you for taking the time to help us grow and improve.